- Set up by government.
- Carries out investigations on design and informs designers - http://www.designcouncil.org/
- Found that only 2% of design work is being executed by large companies.
Marketing
'management process responsible for identifying, anticipating and satisfying customer requirements profitably.'
- Identify customer needs.
- Develop pricing strategies.
- Promote products to target market.
- Identify distribution networks.
- Add value to product through customer benefits.
- Monitor the performance of the products.
PRODUCT = CREATIVE OUTPUT
1. Understand needs →→ 2. Develop concept →→ 3. Test concept
↑
↑
6. Assemble feedback←←5. Market product ←← 4. Refine concept
6. Assemble feedback←←5. Market product ←← 4. Refine concept
Jeff Bezos - president, CEO of Amazon.com
- Biggest book seller.
- Added value to product through customer feedback - created interactive environment on the web: discussions, reviews etc.
- 'To help people to discover exactly what they're looking for saves them time and improves their lives.'
Value Proposition
Tips:
- Make it short.
- Be specific.
- Use your customer's language.
- Pass the 'gut feeling' test.
*Elevator pitch- pitching an idea in the time it takes to move between floors in a lift.
* Be equipped. Be ready.
* B2B = Business to business.
Service Organisations
e.g. Google.
- No tangible product but its something that changes circumstances.
Basic Principles of Marketing
- PRODUCT -service offered, work produced.
- PRICE - daily rate, free, royalty, relative pricing level.
- PLACE - sales environment, best location to sell.
- PROMOTION - marketing methods, branding.